Shipping Policy
The Holistic Dog Method
Last updated: 30 March 2026
This policy explains how orders for physical products purchased through The Holistic Dog Method (“THDM”, “we”, “our”, or “us”) are processed, shipped, and delivered.
1. Order Processing
Orders are usually processed within 1–3 business days after payment has been confirmed.
Processing times may vary depending on:
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product availability
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supplier fulfilment times
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order volume
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public holidays
You will receive a confirmation email once your order has been placed.
If tracking is available, a tracking number will be sent once your order has been dispatched.
2. Shipping Locations
We currently ship to addresses within Australia.
If international shipping becomes available in the future, this policy will be updated.
Customers are responsible for ensuring that the shipping address entered at checkout is accurate.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
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delivery location
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parcel size and weight
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shipping provider rates
Any applicable shipping charges will be displayed before payment is completed.
From time to time, THDM may offer free shipping promotions or flat-rate shipping on selected products.
4. Delivery Time frames
Estimated delivery time frames within Australia typically range from 2–10 business days depending on location and shipping method.
Delivery times may vary based on:
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regional or remote locations
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courier or postal service delays
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weather or seasonal demand
These time frames are estimates only and cannot be guaranteed.
5. Multiple Shipments
Some orders may arrive in separate parcels if products are shipped from different suppliers or locations.
This may occur when items are fulfilled through different distribution partners.
You will not be charged additional shipping unless stated during checkout.
6. Delayed or Missing Orders
Once an order has been dispatched, delivery is handled by the shipping provider.
If your parcel appears delayed or missing, please contact us and we will assist in locating the shipment.
THDM is not responsible for delays caused by postal or courier services, but we will work with the carrier to resolve issues where possible.
7. Incorrect Shipping Information
Customers are responsible for providing the correct shipping address.
If an incorrect address is provided and the parcel is returned or lost, additional shipping charges may apply to resend the order.
8. Damaged Parcels
If your order arrives damaged, please contact us within 7 days of receiving the parcel.
Please include:
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your order number
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photos of the damaged product
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photos of the packaging
We will review the issue and arrange a replacement or refund where appropriate.
9. Lost Parcels
If a parcel is confirmed lost by the shipping provider, we will arrange either:
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a replacement product
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a refund
depending on product availability.
10. Contact
If you have questions about shipping or delivery, please contact:
The Holistic Dog Method