Privacy Policy
The Holistic Dog Method
Last updated: 30 March 2026
The Holistic Dog Method (“THDM”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, purchase products, book services, or interact with us online.
This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth)
1. Information We Collect
We may collect personal information when you:
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Visit our website
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Book a consultation or training session
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Purchase products or digital resources
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Subscribe to email or SMS updates
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Contact us directly
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Join a membership or community space
The information we collect may include:
Personal Information
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Name
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Email address
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Phone number
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Billing and shipping address
Dog Information
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Dog’s name
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Breed
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Age or date of birth
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Behavioural history
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Health or lifestyle information relevant to training
Transaction Information
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Purchases made through our website
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Booking history
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Payment confirmations
Payment details are processed securely through third-party providers such as Stripe or Wix Payments. We do not store full payment card information.
2. How We Collect Information
Information may be collected when you:
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Fill in forms on our website
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Complete booking forms or assessments
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Subscribe to newsletters or updates
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Purchase products or services
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Contact us by email, phone, or social media
We may also collect limited technical information automatically when you visit the website, including:
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IP address
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Browser type
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Device information
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Pages visited on our site
This information helps us understand how the website is used and improve its performance.
3. How We Use Your Information
We collect personal information so we can:
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Provide dog training services and consultations
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Deliver digital programs and resources
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Process bookings and payments
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Ship physical products
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Communicate with you about services or orders
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Provide customer support
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Improve our services and website
We may also use your information to send:
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Educational resources
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Updates about services or programs
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News or announcements related to THDM
You may unsubscribe from marketing emails at any time.
4. Sharing Your Information
We do not sell or rent your personal information.
However, we may share information with trusted service providers where necessary to operate our business, including:
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Website hosting providers (such as Wix)
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Payment processors (such as Stripe or Wix Payments)
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Shipping carriers and fulfilment providers
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Email communication platforms
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Business management tools
These providers are required to handle your information securely.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience and understand how visitors interact with the site.
Cookies may help us:
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Remember user preferences
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Analyse website traffic
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Improve website functionality
You can disable cookies through your browser settings if you prefer.
6. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, or unauthorised access.
Information is stored through secure systems used by our website and service providers.
While we take care to protect your information, no online system can guarantee complete security.
7. Access and Correction
You may request access to the personal information we hold about you.
If you believe information we hold is incorrect or out of date, you may request that it be corrected.
Requests can be made by contacting us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites.
We recommend reviewing the privacy policies of any websites you visit.
9. Children’s Privacy
Our services are intended for dog owners and adults.
We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
11. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Holistic Dog Method