Cancellation Policy

THDM – Booking & Cancellation Policy By booking a service with The Holistic Dog Method (THDM) you agree to the following terms. Booking and Payment All sessions must be booked through the THDM booking system unless otherwise arranged. Payment is required at the time of booking unless stated otherwise. Your appointment is confirmed once payment has been received. Rescheduling and Cancellations If you need to change your appointment, please provide as much notice as possible. - More than **48 hours notice:** free reschedule. - **24–48 hours notice:** 50% of the session fee applies. - **Less than 24 hours notice or no-shows:** full session fee applies. A no-show occurs when a client does not attend and has not made contact before the appointment start time. Private sessions may be rescheduled once with at least **48 hours notice**. Late cancellations or missed sessions will be charged according to the terms above. Programs, Packages and Group Sessions Packages and coaching programs reserve ongoing time and preparation. Refunds are not available once a program has begun and unused sessions cannot be transferred. Sessions within programs require **48 hours notice** to reschedule. Group classes, walks and workshops have limited spaces and are generally **non-refundable once booked**, although transfers or credits may be offered where possible. Digital Products and Memberships Online courses and digital resources are **non-refundable once access has been granted**. Memberships renew automatically unless cancelled before the next billing date. Refunds are not provided for the current billing period once charged. Late Arrivals and Missed Sessions Sessions finish at the scheduled time. Arrivals more than **15 minutes late** may be treated as a missed appointment. Weather and Safety Outdoor sessions may be rescheduled if weather or environmental conditions make training unsafe. Sessions may also be ended if safety instructions are not followed or if a dog is unwell or unsafe to work. Behaviour Disclosure Clients must disclose any known history of aggression, biting, or serious reactivity before sessions. Failure to disclose relevant behaviour may result in the session being stopped for safety reasons. Trainer Cancellations If THDM needs to cancel a session, clients will be offered the next available appointment or a full refund for that session.